Our normal delivery method will usually be via Post Office Services "Standard Recorded Delivery". Proof of delivery is always gained for Recorded and Special next day - so should you not receive your parcel we are in a position to follow-up and resolve this. In the case of larger parcels we will specially select the appropriate courier. Again, coverage is in place to ensure that we are positioned to follow-up and resolve any delays or problems.
On working days, we try to process all orders up to 2.00pm the same day. Orders placed after that time will be processed the following morning.
We cannot accept next day delivery to the following postcodes:
IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles, TR20, 21, 22, 23 - Truro, HS - Isle Of Lewis, ZE - Shetland, GY - Guernsey, JE - Jersey
If you select ‘Next Day’ delivery to these postcodes we will automatically amend to Standard 3-5 day delivery. Please ensure you select the correct delivery option.
Surfing Life reserve the right to amend orders placed with incorrect delivery options without notice.
Surfing Life reserve the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Any items returned to us without being delivered will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier’s fee.
Store to Door
Our Store to Door service means that in the event of our online warehouse being out of stock, we will do our best to find your special item in one of our stores where a member of our fantastic team will package up your item and get it sent out to you the same day.
If you require any other information regarding Shipping, Returns, Terms & Conditions, Guarantees or our products in general, please do not hesitate to get in touch. You can email us email@example.com or call us on 01752 844813.